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About Us Essential Supplies (UK) Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Essential Supplies
PO Box 123
Torpoint
PL11 3YS
Tel UK (0) 0800 0432123
Fax UK (0) 01503 230741
Email sales@essentialsupplies.co.uk |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling Next Day Delivery is free for orders over £100 net, for UK mainland, Monday - Friday only.
Deliveries are normally done by Interlink, see www.interlink.co.uk
A signature is required to receive goods, however on your instructions goods can be left without signing.
Other services offered include:
Timed Deliveries ie 9.30am, 12 noon or Saturday. These services are charged for and quoted by email, depending on size / weight & location.
UK Offshore, Isle of Wight, Channel Isles, Scottish Isles, N Ireland, Europe, Rest of World. We do send goods anywhere, you will be quoted prior to dispatch. |
Delivery Schedule We nornally aim to send goods the day they are ordered on a 24hr carrier.
Some items are assembled by ourselves or do require testing, do allow extra time or enquire about delays.
During our busiest periods May - July there can be delays, please order in plenty of time, and do indicate any critical delivery dates. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges For orders made from the UK or the European Union, VAT at 17.5% is added, except where VAT numbers are supplied with the order for delivery outside UK.
All other International orders, shipped outside the EU are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a minimum 30 day no quibble guarantee. |
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively use the following contact points:
Essential Supplies
PO Box 123
Torpoint
PL11 3YS
Tel UK (0) 800 0432 123
Fax UK (0) 1503 230 741
Email sales@essentialsupplies.co.uk
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Privacy Policy Essential Supplies (UK) do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
Returns Policy All goods ordered from this site can be returned for a full refund, there may be a charge for carriage only.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
Remittance Terms All orders must be paid for before dispatch, this can be by Credit / Debit card, Money transfer, cheque.
Account facilities are available for trade customers, after sucessfull applications have been received, and references taken up. |
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