Customer Feedback

Here are some reviews of our products from customers who have purchased.

Feedback for Essential Supplies has been compiled from reviews.

Date Product Score Customer Comment
Date: Product:

2.5mm H07 Rubber 3 Core, 16A Rubber Cable

Score:
Service:++Product:++
Customer Comment:

Great thanks.

Date: Product:

16A 3 Pin Plug 24v by PCE

Score:
Service:++Product:-
Customer Comment:

Great quick service

Date: Product:

Storage Box ideal for Uplighter

  • Customer also bought: .... :
  • VDE Saftey Belt
Score:
Service:++Product:++
Customer Comment:

Great overall service, and really good customer service!

Date: Product:

PAR 36 Pin Spot Lamp 6v 30w by GE

Score:
Service:-Product:+
Customer Comment:

Delivery dates changed 3 times

Date: Product:

1/2 Ton 500kg Chain Block 6 Meters Lift

  • Customer also bought: .... :
  • 1/2 Ton 500kg Chain Block 6 Meters Lift
  • Black Bag for chain hoist up to 20m
Score:
Service:++
Customer Comment:

Good price, rapid delivery

Date: Product:

Sennheiser XSW12 Lavalier System

Score:
Service:++Product:++
Customer Comment:

Helpful over the phone - and went and checked with their supplier to make sure I was getting the right product

Date: Product:

Waterproof Cable Connector IP68

Score:
Service:++Product:-
Customer Comment:

Feedback & after sales service of course I will redo it

Date: Product:

16mm HO7 Rubber 5 Core, 63A 3 Phase Rubber Cable

  • Customer also bought: .... :
  • 6mm HO7 Rubber 5 core, 32A 3 Phase Rubber Cable
  • Connector / Socket 415v 32A IP44 by PCE
Score:
Service:++Product:++
Customer Comment:

Excellent service, as always, from Essential Supplies.

Date: Product:

Festoon Lighting 10m H/D Rubber with 10 BC Lampholders IP55

Score:
Service:++Product:++
Customer Comment:

Can always rely on Essential Supplies... Easy to order and orders arrive really quickly.

Date: Product:

Waterproof Pendant Lampholder ES 10m IP44

Score:
Service:+Product:-
Customer Comment:

Item as described, fast service. However would not use again as p+p is exorbitant as does not reflect the true cost on a single item.


On 09-May-2018 the supplier responded:


Dear Barry

Thank you for your feedback, it is always
good to hear back from our customers, even if you are not happy with
everything. I am glad you like the product, and it was delivered to you
promptly and in good condition. I note
you felt we charged too much for our packaging and delivery charge.




I do not like to hear we have an unhappy
customer, so in the circumstances I am pleased to offer you a full refund on your delivery
charge, please read the full details below.




When you buy any item from Essential
Supplies you are dealing with real people, we are not run robots, for that sort
of service you need to use a different company.




To give you a little idea of what goes on
for your 10 delivery charge,


  1. Someone
    looks at your order, and types it onto our computer system, spelling
    mistakes are corrected, mis-matched products are checked, addresss
    checked. Then an email is sent to you confirming the order.
  2. Another
    person has picked up the order , and read the details, he has then found
    the correct item, chosen the best packaging materials, packed it,sealed it
    and printed an address sticker.
  3. A Thrid
    person has double checked the correct items have
    been packed, and a final weight check is carried out comparing the suggested weight against the actual
    weight.
  4. Your
    order is then loaded onto a DPD van .
  5. DPD
    take it to our local depot, load it onto a big lorry, drive it in the
    evening to Birmingham, it is then transferred to another lorry to London,
    the London congestion charge is paid, and finally a local delivery driver
    brings it to your front door for you to sign.




Yes all that for
10, I think it is fantastic value for money.
A bank will charge more to send one letter. We do pay our staff above minimum wage, we do pay our taxes, and
we are still in business. I know the
likes of Amazon will do it for less but our staff want to earn a living, and
not be replaced by robots. We do offer
you the choice to collect it for free from us.




I am so sure
that the value of our service and product is second to none, that I will offer
you a refund to cover all the 10
delivery charge from us, if you can find the same product for sale anywhere in
the world for less money than you paid us, including any delivery charges.


How is that for
an offer, please do contact me, I
am Simon, if you want to claim back the
delivery charge.