Team spirit, dedication and above all customer service were evident when Essential Supplies was faced with challenging circumstances due to the snow.
Our customer Limelite Lighting called us on Thursday desperate for a customised Socapex power distribution board for an event at the weekend. Already two main players down Ewan Thomas Technical Manger and Chris Blackler Production manager who had battled through icy conditions to represent Titan Power at the Backstage Event in Dartford.
The board was designed and programmed onto our CNC router from Ewan in his hotel room and then cut by the machine in our warehouse. By this point the snow had started to fall and settle and the news was telling everyone to get home – so Jon our Senior Technician, packed up his tools (literally) into his van and took all the components to make the required board home with him. He worked at home and finished the distribution board late on Thursday evening.
We woke up with Devon and Cornwall police advising us not to travel unless absolute necessary – and an email from DPD saying no parcels were being collected due to the adverse weather conditions. However to Essential Supplies our customer having a pre-10.30 was absolutely necessary. So Simon got in his 4×4 to go and collect the distribution board from Jon’s house, he then drove 30 miles to the DPD depot in Plymouth so that it would go out to our customer urgently as requested.
To Essential Supplies our customer is king, we will go above and beyond the call of duty and work hard to make sure we deliver what and when we say we will.
We can design and make almost any portable power distribution board to suit your specification. Power for events, production companies, generator power, festivals, marinas as well as many other industries.